Shipping Policy

IMPORTANT NOTE: 

We cannot send any parcels directly to a postal office. You must use a home address or work address. Any orders with a postal office address, you will be contacted to arrange an address change.

If you live at an apartment or block of flats, our couriers will not be able to deliver your parcel directly to your door or a safe place. It will be left with a reception area/concierge. 

Processing Time:

All orders are processed in 1-2 working days from Monday to Friday and shipped by Royal Mail.
Our delivery aim is to dispatch orders placed before 3pm on the same working day and any orders placed after 3pm are dispatched the next working day (excludes weekends).
Orders placed after 3pm on Friday will be sent on the following Monday.

Note: Orders cannot be sent out during weekends due to us not operating. 


Free Delivery Options:
Orders are eligible for free delivery with the following minimum and service:
Minimum Spend: Service:
£30 Free Royal Mail Tracked 48 
£60 Free Royal Mail Tracked 24
£100 Free Royal Mail Special Delivery By 1pm

All parcels must be signed for therefore the delivery companies will be unable to leave your parcel without a person being there to accept.

If under rare circumstances you wish to cancel your order, you must contact us via email or phone call before 2pm, if it is after 2pm we may be unable to cancel the order as it will most likely be dispatched from us already. 

Any orders dispatched on a Friday are not guaranteed to arrive on the Saturday as the courier services we use do not include weekends.

 

By Paying for your order and going through you accept the terms of our shipping policy, please keep this in mind before contacting.

Local Pick-up:

We offer a local pick-up service Monday to Friday 10am - 6pm at our 255 Otley Road, BD3 0LW branch.

How does this work?

You simply place your order on our website, our picking and packing team at our warehouse will pick the order. This will be brought over to the store within 1 hour if placed between the times and days stated above. 

You must bring your order confirmation and provide this along with your name to collect the order. You can only collect your order once you receive the ready for pick-up notification as we cannot guarantee that the order will be ready at the store.